a. Your compliments, feedback and complaints help CareCentric become a better organization. We welcome your feedback – from anyone. We typically respond in one week’s time and let you know what is being done about your feedback or complaint. All communication will be treated in confidence in line with our Privacy policy.

b. This form is for NDIS Participants, Family, Carers and Friends who are undertaking services with CareCentric Pty Ltd. The purpose is to ensure that our service is fair, equal and transparent. Please fill in as much detail as possible as this helps us to ensure our services stay relevant and any concerns can be taken up and addressed.

c. Should you feel a serious breach of practice has occurred please refer to our client handbook and report those incidents directly to the relevant agencies.